We want your shopping experience to be as smooth and enjoyable as possible. While we aim for every purchase to meet your expectations, we understand that returns may sometimes be necessary. Below is our return policy for your reference.
1. Return Window
You can return items within 30 days of delivery. Unfortunately, we cannot process refunds or exchanges if more than 30 days have passed since your purchase.
2. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
a. Unused and Undamaged:
The item must be in its original, unused condition without signs of wear, tear, or alterations.
b. Original Packaging:
Items must be returned in their original packaging or equivalent protective packaging to prevent damage during shipping.
c. Specific Product Conditions:
Certain items, such as hygiene products, perishable goods, or personalized items, may have additional eligibility requirements. Contact our customer support team for clarification on specific product eligibility.
3. How to Initiate a Return
If you need to return an item, please follow these steps:
a. Contact Customer Support:
Reach out to our customer support team via email or phone within the 30-day return window. Provide your order details and explain the reason for the return.
b. Approval and RMA Number:
Once approved, you’ll receive a Return Merchandise Authorization (RMA) number along with detailed return instructions.
c. Secure Packaging:
Pack the item securely in its original or equivalent packaging to ensure it arrives undamaged. Include the RMA number on the package.
d. Shipping the Item:
Return shipping costs are your responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure safe delivery.
4. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If approved, we will process your refund.
a. Refund Method:
Refunds will be issued to the original payment method used for the purchase.
b. Refund Coverage:
The refund will cover the cost of the returned item(s) but will exclude shipping and handling charges.
c. Processing Time:
Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
5. Exchanges
If you’d like to exchange an item, please follow the return process outlined above and place a new order for the replacement product. This ensures a faster turnaround time for receiving the item you need.
6. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Gift cards
- Downloadable software
- Items marked as final sale or clearance
For specific information, refer to the product description or contact our customer support team.
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact customer support immediately. We will work with you to provide a replacement, refund, or other suitable solution.
We are committed to ensuring your satisfaction and will do our best to assist you within the guidelines of this return policy. If you have questions or concerns, don’t hesitate to contact our customer support team for further assistance.
Contact Information
If you have any questions or concerns about this Disclaimer, please contact us:
Email: [email protected]
Phone: +1 3072051781