Refund Policy - Editorialge Shop

At Editorialge Shop, we prioritize customer satisfaction and strive to provide the best shopping experience. However, we understand that there may be occasions when you need to return a product or request a refund. This policy outlines the terms and conditions governing refunds, returns, and exchanges.

1. Returns & Exchanges

Eligibility for Returns

You may request a return within 30 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:
✔ The item must be unused, unworn, and in its original condition.
✔ The item must be returned with all original packaging, tags, and accessories.
✔ A valid proof of purchase (receipt or order confirmation) must be provided.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact our support team at [[email protected]] with details and proof of damage (such as images).

2. Refund Process

Refund Approval & Processing

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

✔ If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
❌ If your return is rejected (due to damage, missing parts, or non-compliance with return conditions), we will notify you accordingly.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check your bank account.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you still have not received your refund, please contact us at [[email protected]].

Partial Refunds

In some cases, only partial refunds may be granted (if applicable), such as:

Products that are returned with missing parts, not in their original condition, or damaged due to customer handling.
Items returned after the 30-day return window (at our discretion).

3. Order Cancellations

You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To request a cancellation, please contact our customer support team immediately.

If your order has already been shipped, we cannot cancel it. You will need to wait until it arrives and then request a return following the standard procedure.

4. Shipping Costs & Return Address

Customers are responsible for return shipping costs unless the return is due to defective, incorrect, or damaged items.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
To return your product, please send it to: [30 N Gould St Ste R, Sheridan, WY 82801, United States]